Return Policy
Return Policy – The Six Pleats Denim
Last Updated: 11/08/2026
At The Six Pleats Denim, we value your trust and strive to ensure that every order reaches you in the best possible condition.
We carefully inspect our products before dispatch. However, if you receive a product that is defective, damaged, or incorrect, you may request a return or replacement in accordance with this Return & Refund Policy. Please note We do not offer exchanges.
Return Eligibility
We accept return requests only in the following circumstances:
The product received is defective or damaged.
The product received is incorrect or different from the product ordered.
The product has a manufacturing defect that was not disclosed on the product page.
You must contact us within [5] days of receiving the product to be eligible for a return or replacement.
Unboxing Video Requirement
A clear, continuous, and unedited unboxing video is strongly required for damage, defect, or incorrect-product claims.
The video should:
Begin before opening the package.
Clearly show the outer packaging and shipping label.
Show the entire unboxing process without cuts or edits.
Clearly capture the product received.
Clearly show the defect, damage, or mismatch, if applicable.
An unboxing video helps us verify the condition of the package and product at the time of delivery and may be required to process certain damage or transit-related claims.
Where an unboxing video is unavailable, we may request additional photographs, videos, packaging details, or other evidence to assess the claim.
This requirement does not limit any rights or remedies available to customers under applicable law.
How to Request a Return
To initiate a return or replacement request, please contact us at:
Email: support@thesixpleatsdenim.co.in
Please include:
Order ID
Clear photographs/videos of the product
Unedited unboxing video, where available
Brief description of the issue
Photographs of the outer packaging and shipping label, where applicable
Our team will review the request and inform you whether the return or replacement is approved.
Returns sent without prior approval or instructions from The Six Pleats Denim may not be accepted.
Return Shipping
For an approved return arising from a defective, damaged, or incorrect product, the return shipping arrangements will be communicated by our team.
For returns arising from reasons attributable to the customer, such as size selection or change of preference, applicable shipping charges may be borne by the customer, subject to our applicable exchange policy.
Refund Process
Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.
If your refund is approved:
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The refund will be processed to the original payment method, wherever applicable.
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Refunds will be initiated within 5 business days after approval.
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The time taken for the refund to reflect in your account may vary depending on your bank, card issuer, Razorpay, or other payment provider.
If the original payment method cannot receive the refund, we may contact you to arrange an alternative refund method, subject to applicable law.
Refund Amount
For an approved refund, the amount refunded will be determined based on the applicable order and refund terms.
Where applicable, shipping charges may be non-refundable unless the return is due to a defective, damaged, or incorrect product or otherwise required under applicable law.
Any applicable deductions will be communicated to the customer before the refund is processed.
Refund Delays
If your refund has been approved and you have not received it within the expected processing period, please first check with your bank or payment provider.
If the refund is still not reflected after the applicable processing period, contact us at:
Email: support@thesixpleatsdenim.co.in
Please provide your Order ID and refund details so that we can assist you.
Order Cancellation
Order cancellation requests may be accepted only before the order has been processed or dispatched.
Cancellation Window: Within 6 hours or Ordering the Products
Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return or delivery procedure.
Any refund arising from an approved cancellation will be processed in accordance with this policy and applicable law.
Damaged Package at Delivery
If the package appears visibly damaged, tampered with, or opened at the time of delivery, customers are advised to:
Record the condition of the package.
Capture photographs/videos of the package and shipping label.
Record the unboxing process.
Contact The Six Pleats Denim as soon as possible.
This documentation may be required to investigate a transit-related damage claim with the delivery partner.
Fraudulent or Misuse of Return Policy
The Six Pleats Denim reserves the right to investigate return and refund requests where there is reasonable suspicion of fraudulent activity, repeated misuse of the return policy, product substitution, damage caused after delivery, or other abuse of the return process.
Any action taken under this clause will remain subject to applicable consumer protection laws.
Contact Us
For return, exchange, cancellation, or refund-related queries, please contact:
The Six Pleats Denim
Legal Name: The SixPleats Denim
Website: https://thesixpleatsdenim.co.in/
Email: support@thesixpleatsdenim.co.in
Business Address:
Infant Grace Apartment, A001, Ground Floor,
Atithi Layout, ST Halli, TC Palya, KR Puram,
Bangalore, Karnataka 560036, India.
Grievance Officer: Vidhya Viswanath
Grievance Officer Email: support@thesixpleatsdenim.co.in
By placing an order on The Six Pleats Denim, you acknowledge that you have read and understood this Return & Refund Policy, subject to your rights under applicable law.